FAQs
At Heidi Groom, we NEVER put dogs in kennels or crates during their stay with us. We service only one dog at a time and rarely book back to back appointments. So your dog will experience no unnecessary waiting time. Some exceptions may apply to this rule, such as aggressive dogs, un-neutered males, un-spayed females, elderly dogs, and very shy dogs.
Yes, you always need an appointment. We do not accept walk-ins and would appreciate you not showing up to our location unannounced.
All appointments must be pre-scheduled. Please contact us via phone or email 1-2 weeks in advance before grooming is needed.
Alternatively, schedule your next appointment at the same time you pick your dog.
We only have a limited capacity so lock-in your desired day/time before it's too late!
It is suggested that you have your dog groomed every 6 – 8 weeks, in order to maintain a proper and healthy coat.
This is especially true for non-shedding breeds like Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, and others.
The coat on these breeds can quickly become matted if not properly maintained, causing pain to your lovely pet.
Short-haired breeds with shedding coats can actually wait up to 12 weeks between grooming appointments, as long as you supplement them with regular brushings at home.
From start to finish, your dog will typically be with us for 2 - 3 hours.
For larger breeds, grooming can take up to 4 hours.
We always make timeliness a priority for our services but please be understanding with us if your dog required a little more detail and attention.
You don't like to feel rushed at the salon, do you?
You are welcome to, and we may even offer you a glass of wine 🙂 but...
In our experience, dogs are typically better heaved and less nervous when their owner is not present.
When owners are present, the dog is typically more distracted, which can disrupt our flow and cause your grooming session to take longer.
We get this question quite often, even though our prices are rather moderately positioned against others in the same market.
At any rate, we ask you to please consider that dog grooming pricing includes the following considerations:
- A pee-pee or poo cleanup is a somewhat regular occurrence with our clients
- We deal with a risk of getting bit or scratched, on purpose or accidentally
- We are washing and cutting the entire head and body of the dog
- Each grooming includes a doggy pedicure
- Dogs, rarely sit still during the entire procedure
- Each grooming includes removing tear-stains (aka Eye Boogies)
- Each grooming includes a thorough ear cleaning
- Remember your dogs hair likely hasn't been washed or brushed in 8 weeks or more!
- We carefully trim hare in and around your dog's private parts
- Washing your dog means cleaning his/her rear end 🙂
Not everyone thinks about this stuff but it is quite simply a lot more work to groom an animal than it is a human.
It's up to you really, but we believe it is never too early to start getting your pet used to going to the salon.
We are happy to receive pups as early as 8 weeks old.
Much like easing children into the dentist, we start with very short and simple sessions.
Just a brief bath, nail trimming, and a quick blow-dry.
Our main goal is not to stress the little guy out. As always, we want all our dogs to be happy to come see us!
Not really but an older dog can be a bit more difficult to work with for a variety of reasons.
Our recommendation is to keep the cut simple and to the point, as not to unnecessarily extend the grooming process.
Ultimately, our goal is to remain sympathetic to the limited patience and energy level of an aging dog.
Of course!
As a responsible pet owner, you more than likely already have your dog up to date and don't need us to remind you but we would like to have a copy of the vacc records on file.
Please bring the necessary papers with you on your dog's first visit.
This is in the interest of safety for me (the groomer) and any other dogs your's may come into contact with.
The cost is predominantly based on the weight and size of your dog.
But we also take into consideration the breed of the dog, any special requirements, the current condition of the dog's coat, and the pet's general demeanor and willingness to cooperate.
The prices on our website and which we give over the phone are merely estimates.
We can give an exact price only after meeting your dog in person.
Well, unfortunately accidents can happen in this line of work.
Inside your dogs nail is something called the "quick" which delivers blood to your dog's nails.
It is rather easy to nick this, especially when dogs are moving their paws during the session.
Although it may appear serious, it is typically a very minimal amount of blood and can be treated with a bit of styptic powder.
If bleeding continues even after you get home, simply apply a minimal amount of cornstarch and a bit of pressure on the tip of the nail.
We reserve the right to refuse service to any dog that we will feel we are unable to help.
One solution for excessive matting is to fully shave the dog.
If your dog has just a mat or two, we can usually work around it but...
We will simply not brush out a completely matted dog, because it is just too darn painful for that precious little one.